TOP138 Terms and Conditions – Platform User Guidelines You Need to Know

1Terms Introduction & Acceptance

TOP138 is a digital entertainment platform operating under the domain top138.vu. The platform provides a range of online entertainment services including Live Casino, Sports Betting, online bingo, and other games to registered members.

These Terms and Conditions ("Terms") govern all aspects of your use of the TOP138 platform, including but not limited to account registration, deposits, withdrawals, bonus usage, and participation in any games or wagering offered by the platform.

By accessing or using the top138 platform — whether through the website, mobile app, or any other digital channel — you automatically agree to be bound by these Terms. If you do not agree with any part of these Terms, please stop using the platform immediately.

TOP138 reserves the right to amend, update, or replace these Terms at any time without mandatory prior notice. However, we endeavour to provide reasonable notice through the platform when significant changes are made.

2User Eligibility

Use of the TOP138 platform is limited to individuals who meet all of the following eligibility criteria:

• At least 18 years old at the time of registration. TOP138 takes age compliance seriously and conducts age verification checks during the identity verification (KYC) process.
• Not a citizen or resident of any region or country where participation in online gaming is prohibited by local law.
• Have full legal capacity to enter into a binding agreement.
• Register using your own identity, not on behalf of a third party or as a representative of any organization.
• Not currently under an active self-exclusion period from any gambling platform.

3Account Registration & Verification

Each user is only permitted to register one (1) account only at TOP138. Owning or operating more than one account, whether using the same or different information, is a direct violation of these Terms.

During registration, you are required to provide accurate, complete, and up-to-date information. Required details include:

• Full name as stated on your national identity card or passport
• Valid date of birth
• An active email address that only you can access
• An active Malaysia mobile number
• Bank account details for withdrawal purposes

Identity Verification (KYC) is required before your first withdrawal is processed. Documents that may be requested include your identity card, a copy of your bank statement, or other supporting documents as needed during the review.

4Deposits & Payment Methods

TOP138 accepts deposits in Malaysian Ringgit (MYR) via a range of secure local payment methods including DuitNow, FPX, internet bank transfers, e-wallets, and other methods listed on the platform at the time.

Important deposit conditions:

• Deposits may only be made from an account registered in the same user's name. Third-party deposits are not accepted.
• Minimum and maximum deposit amounts may vary depending on the payment method and account level. Check the platform for current limits.
• Deposit processing times vary by chosen method — most local methods are processed within minutes.
• If a deposit is not credited within the expected timeframe, contact customer support with proof of transaction.

TOP138 is not responsible for any fees charged by your bank or e-wallet provider. All third-party fees are the sole responsibility of the user.

5Fund Withdrawal

Withdrawals from your TOP138 account are subject to the following conditions, which you should read carefully:

• Withdrawals will only be processed to a verified bank account registered under the same user's name.
• A completed KYC verification is mandatory before your first withdrawal request can be processed.
• Withdrawal processing times depend on VIP tier — Diamond members within 30 minutes, Platinum within 2 hours, and standard members according to standard operating hours.
• Minimum and maximum daily withdrawal amounts are displayed on the platform and may vary by membership tier.
• TOP138 reserves the right to request additional supporting documents before processing withdrawals that exceed a certain threshold as a fraud prevention measure.

6Bonuses, Promotions & Rollover Requirements

TOP138 offers a variety of bonuses and promotions to members from time to time. Each bonus has its own terms and conditions. General conditions applicable to all bonuses include:

• Rollover (wagering) conditions: All bonuses are subject to wagering requirements that must be met before any withdrawal of winnings involving bonus funds is permitted. The rollover rate is stated in each promotion's details.
• Valid period: Each bonus has a stated validity period. Bonuses that are unused or whose rollover conditions are not met within the stated period will expire automatically.
• One bonus at a time: Unless otherwise stated, only one active bonus is allowed in your account at a time.
• Restricted games: Some bonuses are only valid for specific game categories. The contribution percentage towards rollover varies by game type.
• Maximum wins limit: Some bonuses have a maximum withdrawal cap on winnings.

TOP138 reserves the right to withdraw, modify, or cancel any bonus at any time. If bonus abuse is detected, TOP138 reserves the right to cancel the bonus and all associated winnings without notice.

For the latest information on available promotions, visit our Promotions page.

7Game Rules & Fairness

All games offered on the TOP138 platform operate using certified Random Number Generator (RNG) technology to ensure fairness and transparency. The Return to Player (RTP) percentage for each game is based on recognised industry standards.

Users agree that:

• Game outcomes are determined by an RNG that cannot be manipulated by any party, including top138 itself.
• The use of any automation software, bots, or third-party tools to play is strictly prohibited.
• Exploiting any bugs, system errors, or technical vulnerabilities in games to gain an unfair advantage is a serious violation.
• Game results recorded by top138's servers are final and cannot be disputed without substantive technical evidence.
• Any technical disruption that causes a game to be interrupted will be resolved in accordance with the compensation policy set by the platform.

8Prohibited User Conduct

TOP138 users are strictly prohibited from engaging in any of the following activities. Violations may result in account closure and legal action:

• Money laundering or any illegal financial activity conducted through the TOP138 platform.
• Fraud, attempted fraud, or colluding with others to deceive the platform or other users.
• Using a credit card, bank account, or payment method that does not belong to you.
• Transferring funds between user accounts without top138's authorization.
• Using software or technical methods to interfere with or disrupt platform operations.
• Creating multiple accounts to claim the same bonus more than once.
• Spreading false or misleading information about TOP138 to other users.

9Privacy & Data Protection

TOP138 takes the protection of users' personal data seriously. All personal information collected during the registration process and use of the platform is processed in accordance with Privacy Policy in detail.

In brief, our privacy commitment covers:

• All personal data is protected with 256-bit SSL encryption during transmission and in storage.
• Your information is not sold or shared with third parties for marketing purposes without your consent.
• Data is collected solely for platform operations, identity verification, fraud prevention, and legal compliance.
• You have the right to request access, correction, or deletion of your personal data, subject to applicable legal requirements.

To fully understand how TOP138 manages your data, please read our Privacy Policy in full.

10top138 Liability Limits

TOP138 provides its online entertainment platform on an "as-is" basis, without any express or implied warranties. To the fullest extent permitted by law, TOP138 is not liable for:

• Financial losses arising from use of the platform, including legitimate betting losses.
• Disruptions, delays, or technical errors caused by factors beyond top138's control, such as internet connectivity issues or third-party service provider outages.
• Indirect, incidental, or consequential losses suffered by users.
• Data damage or loss caused by computer viruses or cybersecurity threats targeting the user's device.

Top138's total liability to any user, if any, is limited to the amount deposited by that user in the 30 days prior to the claim being made.

11Account Closure & Termination

TOP138 reserves the right to temporarily suspend or permanently close any user account without prior notice if there is reasonable cause to do so, including:

• Violation of any terms stated in this document
• Suspected fraud, money laundering, or other illegal activities
• Providing false or misleading registration information
• Legal compliance requirements or regulatory authority directives
• Prolonged account inactivity in accordance with the platform's inactive account policy

Users may also close their own account at any time by contacting customer support. Any valid balance in the account will be returned after the required verification process, subject to applicable rollover conditions.

For responsible gaming support and self-exclusion options, visit our Responsible Gaming page.

12Changes to These Terms

TOP138 reserves the right to modify, update, or replace any part of these Terms at any time in line with operational requirements, legal compliance, or changes in platform policy.

Where changes are significant, top138 will display a clear notice on the platform's homepage or send a notification through the user's account. The "Updated" date at the top of this document will be refreshed each time a change is made.

Continued use of the TOP138 platform after any changes to these Terms take effect means you accept and agree to the updated terms. If you do not agree with the new terms, please stop using the platform and contact customer support to close your account.